VIDEO: Claims management set to benefit from lessons learned through Covid-19

Managing insurance claims through the Covid-19 pandemic was an enormous challenge but some of the lessons learned will result in more sustainable and resilient market practice going forward, as Ken Maclean, chief executive officer of Sedgwick South Africa, and Eric Malterre, chief client officer, international markets at Sedgwick, discussed in a recent roundtable hosted by Africa Ahead: the Sustainability Challenge and Sedgwick.