Tag: Equisoft
Cenfri and Equisoft research reveals the biggest African insurance distribution challenges
African insurance distribution is complex. Structures and approaches vary across the region. Cultural norms, technological acceptance and economic fac [...]
The challenge of increasing your advisers’ productivity
Customers in many parts of Africa are now more tech-enabled. They have different expectations than previous generations. Even within the past few year [...]
VIDEO: Technology has key role to play in African insurance market development
The use of technology will have a crucial role in developing the African insurance markets and in accessing a new, younger consumer base, as Shingie M [...]
Insurers across Africa still hampered by a lack of digitalisation, warns new report
Low digitalisation constrains insurance distribution, according to a new report, resulting in inefficiencies.
Understanding Insurance Distribution [...]
Client engagement challenges in Africa
What are customer expectations in Africa? It depends where you are and who you’re speaking to. The population is among the most diverse [...]
Défis de l’engagement client en Afrique
Quelles sont les attentes des clients en Afrique? Tout dépend du pays et du groupe cible. Aucun continent ne réunit une si grande diversité : c’est un [...]
Défis de l’engagement client en Afrique
"Nous ne pouvons pas continuer sur notre lancée des 5, 10, 15, 20 dernières années. Les demandes des clients ont changé, et il faut évoluer nous aussi [...]
Digital client engagement challenges in African insurance
“We cannot do business the way we have been doing business for the past five, ten, 15 or 20 years. The customer demands have changed. We [...]
Le défi : améliorer la productivité de vos conseillers
La technologie a maintenant fait sa place dans de nombreuses régions d’Afrique. Les attentes des clients sont bien différentes de celles des génératio [...]
CRM for financial advisers: A guide for African insurers
Customers in many parts of Africa are now more tech-enabled. They have different expectations to previous generations. Even within the p [...]